Monitor and Troubleshoot

  • Published on Aug 14, 2025
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Monitor health

Track CyberArk integration status:

  1. Check /health/status endpoint.
  2. Review CyberArk health metrics.
  3. Set up connection failure alerts.
Important

The health endpoint doesn't report CyberArk failures as critical. This prevents automatic Itential Platform restarts in cloud environments.

Troubleshoot common issues

Connection failures

Symptoms: Cannot retrieve secrets, authentication errors

Solution:

  1. Verify network connectivity to CyberArk CCP from Itential Platform.
  2. Confirm AppID configuration and permissions.
  3. Check firewall rules and SSL certificates.
  4. Review CyberArk audit logs for denied requests.

Secret not found

Symptoms: Itential Platform cannot find the specified secret

Solution:

  1. Verify Safe and Account name spelling.
  2. Confirm the secret exists in the Safe.
  3. Check CyberArk permissions for the AppID.
  4. Use query parameters to refine your search.

Performance issues

Symptoms: Slow secret retrieval, timeout errors

Solution:

  1. Optimize CyberArk query parameters.
  2. Implement caching where appropriate.
  3. Review network latency.
  4. Consider CyberArk CCP scaling options.