> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.itential.com/servicenow-app/introduction/about/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itential.com/_mcp/server.

# About Itential ServiceNow application

> Introduction to the Itential ServiceNow Application, including who should read this guide and requirements.

The **Itential ServiceNow Application** is a codeless integration with ServiceNow that provides network teams the ability to launch and deliver orchestrated services to end users faster, directly from the Now Platform. With this Itential app, users can run network automations directly from a ServiceNow Flow, resulting in a more efficient cloud-like operation.

## About this guide

This Application Installation and Configuration Guide is used to assist with the preparation of your ServiceNow instance to install and configure the **Itential ServiceNow Application** components. This guide covers:

* What the Itential ServiceNow Application contains.
* Requirements for running the Itential ServiceNow Application.
* How to install and set up the Itential ServiceNow Application, including how to verify an Itential ServiceNow Application instance.
* How to utilize Itential Actions and Flows.
* Troubleshooting steps that you can perform.
* Answers to some of the most frequently asked questions about Itential ServiceNow Application.

## Who should read this guide

This guide is intended for anyone who needs information on setting up and using Itential ServiceNow Application, including:

* Network Infrastructure Teams responsible for order fulfillment and managing network automations.
* ServiceNow Teams and Catalog Owners responsible for maintaining product catalog integrations and documenting service specifications.
* IT Management and Product Owners responsible for orchestrating network resources across IT, managing customer service requests and multi-technology hybrid services.

## Requirements

Here's what the Itential ServiceNow Application requires to run:

* Itential Platform
* ServiceNow Permissions
* Network Requirements
* Credentials

## Resources

* To access **Itential ServiceNow Application** see → [ServiceNow Store: Itential](https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate%253Bgenerative_ai%253Bsnow_solution\&q=itential)

* For Itential product demos and related product information see → [Itential ServiceNow App](https://www.itential.com/solutions/applications/servicenow/)

After you've read the introductory material, proceed to the section guides that follow to get more information on:

* [App Components](/servicenow-app/introduction/components)
* [Installation and Configuration](/servicenow-app/install-and-configure/installation)
* [Using Actions](/servicenow-app/use-actions-and-flows/actions/actions)
* [Troubleshooting](/servicenow-app/resources/troubleshoot)

> Introduction to the Itential ServiceNow Application, including who should read this guide and requirements.