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# Assigning roles

> Steps to assign admin and user roles in the Itential ServiceNow Application.

## Setting up ServiceNow Roles

Steps to the role assignment process are outlined below.

Must be assigned as a ServiceNow **Admin** - Only admins hold permissions required to set roles in the ServiceNow application.

### Assigning Admin Role

#### Navigate to the All tab

Click the **All** tab option.

#### Open Users

Type "Users" in the filter query and select **Users** from the **System Security** menu.

#### Search for the user

Type the name of the user you want to add in the **User ID** field and press **Enter**.

#### Select the user

Click the credentials of the user you want to add from the list that populates under **User ID**.

![](/_fern-img/9ca98d556cceab4f3572f129762b8700844fe87b7a4bb2478a9e3c8ce481a9c8.webp)![](/_fern-img/b1e1061e8a5accb8a89ee018ca7c95c5ea6c61c76c0026ff3f884ded3a203894.webp)

#### Open the Roles tab

Navigate to the tabs located below the User form fields and click the **Roles** tab.

#### Open Edit Members

Click **Edit** located to the right of the **Roles** tab to open the **Edit Members** interface.

#### Search for the admin role

Type `x_itent_services.admin` in the search bar under **Collection** and click the role from the results that populate.

#### Save the role

Click **Save** to set the permission. You will be redirected back to the **User** details form.

#### Apply the role

Click **Update** in the top toolbar (upper-right) to apply the admin role.

![](/_fern-img/947c16b35adf58edfb8c704c7a2c55bc211710edc1a423d31cfd228ef3f23bff.webp)![](/_fern-img/510323d07a3a81dba859f1c6e3e960f8456674c5e1a856dd2f305c453ff5dd5c.webp)![](/_fern-img/30bd434d38844c4999c46391930df507720fc39f8bc926b81a8cdf388bfeb87e.webp)

### Assigning User Role

To assign the User Application role in the Itential ServiceNow Application, follow **steps 1-6** as listed above.

From the **Edit Members** interface, type `x_itent_services.user` in the search bar under **Collection** and click the role from the results that populate. Click **Save** to set the permission and then **Update** to apply the user role.

![](/_fern-img/38a80614683ec3eb3464a8fe4c87f1bae6481709baa7e519ac3e380bef14f44d.webp)

> Steps to assign admin and user roles in the Itential ServiceNow Application.