Overview

The Itential Automation Services Application now includes Itential-built Actions. An Action is a reusable operation that enables process analysts to automate ServiceNow platform features without having to write code. These actions need to be incorporated into Flows which are then integrated into other ServiceNow Processes (e.g. Change) via triggers. Actions have been built so that not only can ServiceNow users utilize the Itential-built actions, but users can also treat them as examples and build their own.

These actions have been built to work regardless of the way you are authenticating to Itential. Itential allows authentication with API Key, user and password, and in our 2023.1 release, OAuth 2.0. The actions have the ability to take in a token or read the API Key from the IAP Instances Table.

You will notice there are duplicate actions - one for connecting to Itential through a MID Server, and one for connecting directly (without a MID Server). MID Servers are generally utilized when going from a public ServiceNow instance to an instance of Itential that resides in a private customer network.

Custom ServiceNow Actions have been built that coincide with the existing functionalities of the Itential instance. The goal is to make it easy for the end-user who uses both Itential and ServiceNow to perform automations on the Itential instance from the ServiceNow platform.

The following is the list of all the Actions built for using the Itential instance:

• automation-cancel
• automation-get-metrics
• automation-get-result
• automation-get-status
• automations-list
• automation-start-manual
• automation-start-endpoint
• authentication-get-token
• authentication-get-token-oauth