> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.itential.com/itential-platform/6/operations-manager/jobs-and-job-metrics/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itential.com/_mcp/server. # Jobs and metrics > An overview of the jobs table, Job Details view, task interactions, error tracking, and job metrics in Operations Manager. Every time you run a workflow in Itential Platform, the platform creates a corresponding job. A job is an instance of a workflow, along with its runtime data, that is in some state of execution on the platform: running, paused, canceled, or completed. Knowing how to manage jobs is essential to successful workflow execution, and Operations Manager serves as your job management hub. This page covers: * How to use the jobs table to monitor job status and perform job actions. * How to use the **Job Details** view to see job properties, interact with tasks, and troubleshoot errors. ## Understand jobs Operations Manager displays all available jobs in a table view. Use the **jobs table** to monitor job status and perform basic job management actions, such as pausing, watching, canceling, or deleting jobs. It is present in two locations: * The Operations Manager dashboard. * The jobs page, accessible from the side navigation menu. ![](/_fern-img/0945636a91b721f9251e1f677ad855d399a3300ba6ab118752e903adbc0b0920.webp) **Jobs page** Opening the Jobs page may pre-apply a filter to the Jobs table, depending on which link you select from the side navigation menu. For example, selecting **All Jobs** displays an unfiltered Jobs table, while selecting **Errored Jobs** lists only jobs in an error state. **Version differences** Job deletion was introduced in version 2023.1.18 of Itential Platform and is unavailable in earlier versions. The Jobs table is comprised of the following elements: | Label | UI element | Function | | ----- | ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | Toolbar | From left to right: Pause selected jobs, Cancel selected jobs, Watch selected jobs, Clear any filters applied to the Jobs table, Delete selected jobs, and a toggle to filter the Jobs table to show only watched jobs. See the notes below for important details about pausing and deleting jobs. | | 2 | Filter Column Visibility | Select which optional columns to display in the Jobs table. The **Job Type** column was introduced in version 2023.1.18 of Itential Platform. | | 3 | Filter Controls | Tailor your view of the Jobs table based on specific criteria (job name, job status, job type, etc.). | | 4 | Menu Button | Opens a context menu of job management actions, including the **View** option, which opens the job's [visualization](#job-visualizations). | | 5 | Job List | View and manage your available jobs. Select jobs from the list to target them with toolbar actions. Click the job name, description, or identifier to open its [visualization](#job-visualizations). | | 6 | Pagination Controls | Set the number of jobs displayed on each table page and cycle through pages. | **Pausing jobs** Actively running tasks finish execution even if their containing job is paused. If an actively running task is the final task in a job, the job completes as normal after task execution. The main exception is the `childJob` task, which pauses execution in step with its containing job. ### Delete jobs Only completed or canceled jobs can be deleted. **Deleting parent jobs** Deleting a parent job also deletes all of its children. This is the only way that child jobs can be deleted. ![](/_fern-img/47031cc32582b8965fb81f23459077758002d01695e3009ea459b4f706519a85.webp) ## Job visualizations The Jobs table is useful for checking job status at a glance and performing quick management actions, but it does not provide the in-depth tooling needed for more detailed job operations. In those situations, open a job's **visualization**, also known as the **Job Details view**. This interactive diagram of your job allows you to perform advanced management actions such as viewing job properties, interacting with job tasks, and troubleshooting job errors. Job visualizations are comprised of the following elements: | Label | UI element | Function | | ----- | -------------------- | ----------------------------------------------------------------------------------------------------------------------------- | | 1 | Workflow Diagram | Canvas view of the associated workflow in a job. Tasks are appended with status icons tracking the progress of job execution. | | 2 | Error History | View information about any [errors](#view-job-errors) your job has encountered. | | 3 | Status Indicator | Determine the overall status of your job. | | 4 | Menu Button | Opens a context menu. Relevant actions are displayed based on the job's current state. | | 5 | Job Properties Panel | [View advanced information](#view-job-properties) about your job as a whole. | | 6 | Job Details Panel | View advanced information about and interact with your job's [tasks](#task-interactions). | ![](/_fern-img/6681242b4e7e6fd3d187f498caccb4789ea8cba70a4c2ef04c29d5960a02a287.webp) ### Job properties The **Job Properties** panel, on the right side of the Job Details view, displays runtime information about your job organized into two tabs: * The **Details** tab displays a job's details, such as its identifier, description, start date, and associated workflow. * The **Job Variables** tab displays the runtime values of any job variables present. ![](/_fern-img/b9e1b211236710b00e88a901010053e7c99b75de104348942c9ef8968159f1de.webp) Prior to version 2023.1 of Itential Platform, multiple types of workflows could be created in Studio. Because each workflow type has a unique feature set, the contents of the **Job Properties** panel can differ depending on which type of workflow is associated with the job. ## Task interactions The **Task Properties** panel provides information about the individual tasks that compose your job, in much the same way as the Job Properties panel does for the job as a whole. #### Open the Task Properties panel Locate the desired task in the Job Details table and click the **View** button at the end of the relevant table row. The Job Properties panel transforms into the Task Properties panel. #### Review task information The Task Properties panel organizes information into three tabs: * **Actions**: actions that can be performed on the selected task, such as working or retrying it. * **Variables**: job variables related to the selected task. * **Details**: the task's details, such as status, name, and description. Click the desired tab to view its information. #### Return to Job Properties When finished, click the **Back to Job Properties** button in the top-left corner of the Task Properties panel. ![](/_fern-img/0c9ce0bd07141db5607d5568df96a09164719527445613ff4f2a0dbdb0f8eaed.webp) ### View task query results Task input queries are available in Platform 6.4.0+. For any task input field configured with a query, the **Task Details** panel shows the resolved value by default. Click the **Show source data** icon on the input field to expand the source data overlay. If the task input was sourced from a task variable, the overlay displays: * The source task name * The task variable the query was applied to * The query * The full source data payload, with expand capability If the task input was sourced from a job variable, the overlay displays: * The job variable * The query * The full source data payload, with expand capability The source task name is displayed rather than its raw ID. The source task is also highlighted on the job canvas for easy identification. Double-click the task to navigate directly to its details in the **Task Details** panel. When a query fails, for example because a key is missing, the query is displayed with red highlighting and an error label identifies the query as the cause. For information about using queries in tasks, see [task input query](/itential-platform/studio/workflows/tasks/configure-manage-tasks#task-query). #### Null value distinction The Task Details panel distinguishes between two types of null on a task-query-configured input field: | Null source | Display | | ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ | | Query resolved to null from the upstream task output | Null is shown as the resolved value. The source data overlay indicates the null originated from the upstream task output | | Query not found in upstream task output | Error label in the panel identifying the cause as a missing key or index. Query displayed with red highlighting | You can interact with any [actionable tasks](/itential-platform/operations-manager/actionable-tasks) present in your job directly from the Job Details table: #### Locate the task Find the desired task in the Job Details table. #### Open the context menu Click the menu button at the end of the relevant table row. #### Take action Click **Work** or **Retry** from the context menu, depending on which type of actionable task you are interacting with. ### Auto-Work To interact with actionable tasks automatically as your job progresses, enable the **Auto-Work** feature by either: * Clicking the **Auto-Work** button in the top-right corner of the Job Details panel. * Appending `?autoWork=true` to the URL of a running job. This is useful for inserting links in automated communications such as emails and alerts. Auto-Work executes until it exhausts all actionable tasks or you click **Stop Auto-Work**. It is disabled prematurely if you navigate away from the Job Details page, including by opening other jobs. ### Revert tasks While your job is in a paused or errored state, use the **Revert** button for any successfully completed task, accessible via its context menu or Task Properties panel, to re-run the job from that task forward. This lets you re-attempt a portion of job execution to fix task errors, such as incorrect manual task inputs or remote service timeouts, that might otherwise result in job failure. ## View job errors As your job executes, Operations Manager continuously monitors the status of its component tasks and records any errors that occur. These errors are cataloged in the **Job Errors** table, accessible by clicking the **Error History** button near the top-right corner of the Job Details view. To copy information from the table to your clipboard, hover over the relevant table field and click the **Copy to Clipboard** icon that appears. Task errors are also displayed in the [Task Properties](#view-task-information) panel. In such cases, the Actions tab is replaced by the **Error** tab. ## Job metrics **Job Metrics** is a hub for analyzing time savings and performance statistics for automations. To access it from Operations Manager, click the **Job Metrics** icon in the icon bar at the top left. ![](/_fern-img/3bf6b6c7db6f67db3bb054a3489d7a5c79173128237a3ac6585824b943d15012.webp) ### Job Metrics overview **Job Metrics Overview** is the entry point into Job Metrics. From here you can browse previously run workflows and view basic metrics, open detailed metrics for each workflow, or open them in Studio. ![](/_fern-img/ba1c2b654a26ede94a40ba9b94a8a9f0926300285bc78b473b56950cbb8152e3.webp) | Label | Control | Description | | ----- | ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | | 1 | Search Bar | Search for a workflow by name. | | 2 | Job Window Filter | Filter workflows and their metrics by a run window in the past week, past month, or other specified time. | | 3 | Pie Chart Metric Dropdown | Choose which metric is displayed in the pie chart. | | 4 | Column Sorting | Click a column header (Workflow, Jobs Run, Time Saved) to sort workflow results by that column. | | 5 | Action Icons | Click the **View** icon (eye) to view [job metric details](#job-metric-details). Click the **Edit** icon (pencil) to open the workflow in Studio. | | 6 | Pagination | Shows the total number of pages and sets how many workflows to display per page. | ### Job metric details The **Job Metric Details** dialog shows detailed metrics data for an individual workflow, including specific time savings and performance metrics. You can also view performance data on individual tasks in the workflow. ![](/_fern-img/718426df69556cdfcc160d2fd7e460bd575daa0b40f5cc06be056535600a4e92.webp) | Label | Control | Description | | ----- | ----------------- | ---------------------------------------------------------------------------------------------------------------------------- | | 1 | Back to Overview | Return to the Job Metrics Overview dialog. | | 2 | Job Window Filter | Filter workflow metrics by a run window in the past week, past month, or other specified time. | | 3 | Chart Task Type | Filter the tasks displayed in the Task Breakdown chart to a specific task type (for example, automatic or manual). | | 4 | Chart Result Type | Filter the task data in the Task Breakdown chart to task runs with a given result (for example, success, error, or failure). | | 5 | Chart Data Type | Change the y-axis data in the Task Breakdown chart between average runtimes and total runtimes. | ### Set up savings metrics To track metrics such as time saved and SLA target percentage, each workflow requires some additional input. ![](/_fern-img/6c15bbe5b9f387b0cd1dba13d651e751cf8bb44baeed5123bbae61e0301a27d7.webp) #### Open the workflow in Studio Open **Studio** and open the workflow you want to track savings metrics for. #### Open Workflow Settings Click the **Edit details** option from the menu (⋮) in the top-right corner. The **Workflow Settings** dialog opens. #### Set savings fields and save Set the **Pre-Automation Time** and **SLA Per Workflow** fields using the time wheel and click **Save**. ![](/_fern-img/987cf08de3b568239a747df3203772bb3026c2293cc5833d683ad40c3ffff9da.webp) | Metric field | Description | | ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Pre-Automation Time | The time it would take to perform and complete the workflow's work without Itential Platform. For example, how long it would take a technician to manually upgrade a router. | | SLA Per Workflow | The maximum time the workflow should reasonably take to complete. | ## Related information * [Actionable tasks](./actionable-tasks): definition of actionable tasks and detailed instructions on how to work them. > An overview of the jobs table, Job Details view, task interactions, error tracking, and job metrics in Operations Manager.