> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.itential.com/itential-platform/2023-2/secrets/cyberark/monitor-troubleshoot/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itential.com/_mcp/server.

# Monitor and troubleshoot CyberArk

> Resolve common CyberArk integration issues

## Monitor health

Track CyberArk integration status:

Check `/health/status` endpoint

Review CyberArk health metrics

Set up connection failure alerts

The health endpoint doesn't report CyberArk failures as critical. This prevents automatic Itential Platform restarts in cloud environments.

## Troubleshoot common issues

### Connection failures

**Symptoms:** Cannot retrieve secrets, authentication errors

**Solutions:**

Verify network connectivity between Itential Platform and CyberArk CCP

Confirm AppID configuration and permissions are correct

Check firewall rules and SSL certificates

Review CyberArk audit logs for denied requests

### Secret not found

**Symptoms:** Itential Platform cannot find the specified secret

**Solutions:**

Verify Safe and Account name spelling

Confirm the secret exists in the Safe

Check CyberArk permissions for the AppID

Use query parameters to refine your search

### Performance issues

**Symptoms:** Slow secret retrieval, timeout errors

**Solutions:**

Optimize CyberArk query parameters

Implement caching where appropriate

Review network latency between Itential Platform and CyberArk CCP

Consider CyberArk CCP scaling options

## Next steps

#### [Configure](/itential-platform/secrets/cyberark/set-up)

Review configuration

#### [Use secrets](/itential-platform/secrets/cyberark/use)

Reference secrets correctly

> Resolve common CyberArk integration issues