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# Frequently asked questions

Find answers to common questions about Itential Platform.

## General

#### Where can I download Itential Platform?

Download software builds from the Itential Software Repository. Contact your Itential account representative for access credentials.

#### Which browsers are supported?

Itential Platform supports the latest versions of Chrome, Firefox, and Edge.

Check the [release notes](/itential-platform/release-notes/changelog) for version-specific browser compatibility.

#### Does Itential Platform collect telemetry?

* **Platform On-Prem**: Itential doesn't collect or report telemetric information.

* **Platform Cloud**: Itential collects only usage information.

#### How do I check my Platform version?

Check your version in Admin Essentials or review the release notes for version-specific features.

## Installation and deployment

#### What deployment options are available?

Itential Platform supports:

* Bare metal servers
* Virtual machines
* Containers
* Kubernetes

See [deployment architectures](/itential-platform/plan/architecture/overview) for requirements.

#### Can I install Platform in an offline environment?

Yes. Follow the [installation guide](/itential-platform/install/platform).

## Authentication and access

#### What authentication methods are supported?

Platform supports:

* LDAP/OpenLDAP
* SAML SSO
* Azure EntraID
* RADIUS
* Local AAA

See [authentication overview](/itential-platform/auth/overview) for setup.

#### Does Platform support single sign-on?

Yes. Platform supports SAML-based SSO for on-premises and cloud deployments.

#### Does Platform support role-based access control?

Yes. Configure granular access controls for applications, devices, workflows, adapters, integrations, and API endpoints.

## Integrations and connectivity

#### How many systems can Platform connect to?

Platform supports 300+ pre-built integrations for network devices, cloud platforms, and ITSM tools.

Browse [integrations](/itential-platform/admin-essentials/integrations/overview).

#### Are pre-built workflows available?

Yes. The Itential Automation Marketplace provides pre-built workflows, use cases, transformations, and documentation.

Install assets directly from Platform or download from the [marketplace](https://www.itential.com/automation-marketplace).

#### Do adapters require Platform restart?

Most adapters auto-discover changes without restart. The NSO adapter reads and compiles YANG files at startup, but APIs continue working without restart.

## ServiceNow integration

#### What's the difference between the ServiceNow app and adapter?

The ServiceNow app and adapter serve different purposes:

| Product            | Purpose                                  | Direction             |
| ------------------ | ---------------------------------------- | --------------------- |
| ServiceNow App     | Run Platform workflows from ServiceNow   | ServiceNow → Platform |
| ServiceNow Adapter | Automate ServiceNow tasks from workflows | Platform → ServiceNow |

Use both for bidirectional integration.

#### What network access does the ServiceNow app require?

Requirements:

* ServiceNow instance must access Platform (direct or via MID servers)
* HTTPS protocol allowed
* Admin and user role accounts in ServiceNow
* Platform instances configured in ServiceNow

See [ServiceNow app setup](/servicenow-app/introduction/about).

#### How do ServiceNow users run Platform workflows?

After setup:

1. Navigate to Itential section in ServiceNow
2. Select Itential Automation Services
3. Choose Platform instance and workflow
4. Complete auto-generated form
5. Submit to execute

For ServiceNow Flows, use Itential Actions in Flow Designer.

## Troubleshooting

#### Where are Platform log files?

Default location: `/var/log/pronghorn`

If logs aren't there, check `$PRONGHORN_BASE/properties.json` for custom location.

See [logging overview](/itential-platform/monitor/log/overview).

#### Why isn't my adapter loading?

Check these common issues:

* Adapter in correct namespace directory
* Dependencies installed in adapter directory
* Adapter lints clean (syntax errors prevent loading)
* Platform logs for error messages

See [adapter troubleshooting](/adapters/troubleshooting/overview).

#### How do I generate diagnostic files for support?

Generate showsupport file:

```bash
    cd /opt/pronghorn/current
    ./showsupport
    ls -l ./showsupport*.gz
```

Download blueprint from Admin Essentials > Blueprints > Download.

Attach both files to your support ticket.

## Get more help

Can't find your answer?

* [Contact support](/itential-platform/resources/get-support)
* [Search documentation](/)