> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.itential.com/itential-cloud/work-center/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itential.com/_mcp/server. # Use Work Center > Use Work Center for human-in-the-loop tasks from running workflows and agent sessions. View your work queue, review the context, and take action in one place. Some workflows and agent sessions pause to let a person review, approve, or provide input before they continue. This is the human-in-the-loop step in an orchestration, and Work Center is where you complete it. Each waiting manual task appears in your work queue with the context you need to act. Work Center lists tasks from both workflows and agent sessions in one queue, so you don't switch between Operations Manager and Agent Sessions to act on them. ## Considerations Keep the following in mind: * Work items that an agent invokes during a session appear only in Work Center, not Operations Manager. * Manual tasks that predate Platform 6.5.0 appear only in Operations Manager, not Work Center. * [Quick Form](/itential-platform/studio/tasks/reference/quick-form) tasks on a workflow also appear in Operations Manager, but they show as a blank task there. They should be completed in Work Center. ## Before you begin You need permission to access Work Center. If Work Center doesn't appear in your navigation, contact your Itential Platform administrator. ## Complete a manual task In the Platform, go to **Work Center**. Find the job you want to action. Use the **In Queue** column to prioritize. It shows how long the current task has been waiting. Use **Assigned to me** to see tasks you've claimed, or **Unassigned** to find unclaimed work. Click the action summary to open the task. Review the work item header and task timeline to understand the context for your decision. For more information, see [Work Item header](#job-header) and [Work history timeline](#task-timeline). Complete the active task. What you see depends on the task type, which is set when the manual task is built into the workflow or agent. Work Center renders the task and form types supported by Platform, including [JSON forms](/itential-platform/studio/json-forms/overview) and [quick forms](/itential-platform/studio/tasks/reference/quick-form). If the task data is too large to render safely in the browser, a warning appears with two options. **View Data** loads the data in the browser, and **Download Data** saves it as a local file. Click **Complete Task** to submit your response. If the workflow produces a new manual task for the same job, the view updates automatically. You don't need to go back to the queue. Click **Return to Work Center** to go back to your queue. --- ## Work queue ### Filter tabs Two sets of tabs filter the queue. Use them together to narrow your focus. **Assignment:** | Tab | Shows | | ------------------ | ---------------------------------------------------- | | **All** | Every job you have permission to view. | | **Assigned to me** | Jobs where you've claimed the current task. | | **Unassigned** | Jobs where no operator has claimed the current task. | Each tab displays a count of matching jobs. ### Columns | Column | Description | | ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Source** | The specific initiator, which varies by trigger type: the person who ran it for Manual, the service account for API, the event that fired for Event, the schedule cadence for Schedule, the calling agent for Agent, or the calling workflow for Job. | | **Trigger Type** | How the job was started: **Manual**, **API**, **Event**, **Schedule**, **Agent**, or **Job**. | | **Origin** | The root job or agent session the task belongs to. When jobs are nested, this is the top-level root, not the job that directly contains the task. | | **Elapsed Time** | How long the job has been running. | | **Assigned To** | The operator who has claimed this task. Shows **Assign User** when unclaimed. | | **In Queue** | How long the current manual task has been waiting for action. Use this as your primary signal for prioritization. | | **Actions** | The task summary label for the waiting task. Click it to open and complete the task. | All columns support filtering. The **Source**, **Origin**, **Elapsed Time**, **In Queue**, and **Actions** columns also support sorting. --- ## Job header When you open a task, the header shows: | Field | Description | | ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- | | **Trigger** | The same icon and source metadata as the work queue row. Links to the agent session that started this job, if the job was started by an agent. | | **Total Runtime** | How long the job has been running. | | **Started On** | Timestamp of when the job was triggered. | --- ## Task timeline Below the job header, a horizontal timeline shows every manual task in the job, both completed and active. Use it to understand the sequence of decisions that led to the current task. Each tile in the timeline shows: * Task name, the task summary set by the builder * The called workflow the task belongs to, if it comes from a called workflow * Task description * For completed tasks: when it was completed and which group completed it * For the current active task: how long it's been waiting **Visual states:** | Indicator | Meaning | | --------------- | -------------------------------------------------------------------------------------------------------------------- | | Green checkmark | Task completed. | | Blue alert | Current active task, visually selected. | | Lock icon | You don't have permission to view this task. Completion metadata is visible on the tile but you can't open the task. | | Spinner | Indicates additional tasks may follow the current one. | Click **Hide Details** to collapse the timeline to task names only, giving more space to the active task. Click **Show Details** to expand it again. Click any completed task you have permission to view to open it in read-only audit mode. --- ## Task assignment Assignment in Work Center is advisory. Claiming a task signals to your team that you're handling it, but doesn't lock the task. Any user with permission can still act on it. To claim a task for yourself, use the assignment action in the work queue row. Your username appears in the **Assigned To** column. To assign a task to another user, use the **Assigned To** dropdown in the work queue row. The dropdown shows only users who have permission to view the task. To unassign a task, open the **Assigned To** dropdown in the work queue row and select **Unassign**. > Use Work Center for human-in-the-loop tasks from running workflows and agent sessions. View your work queue, review the context, and take action in one place.