> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.itential.com/itential-cloud/cloud-hub/job-viewer/troubleshoot/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itential.com/_mcp/server.

# Troubleshoot Job Viewer

> Common issues and solutions for Job Viewer access, data, performance, and navigation.

## Common Access Issues

### Cannot See Job Viewer in Navigation

**Problem**: Job Viewer does not appear in left navigation menu in the Itential Hub

**Causes**:

* Organization lacks access to Job Viewer
* User lacks required roles

**Solutions**:

* Contact your Customer Success Manager for entitlement
* Contact organization administrator for role assignment

### Empty Page with Contact Admin Message

**Problem**: See message to contact organization admin

**Cause**: Organization has access to Job Viewer but user has no roles

**Solution**: Request role assignment from your organization administrator

![Contact admin error message in Job Viewer](/_fern-img/ec08bd84d191d2ddaf875dc003ef6d398d4f9a5be623106e42c4c3dd5a4cbe36.webp)

### Cannot View Job Variables

**Problem**: Variables tab disabled or shows no data

**Cause**: User has `jobs:view-metadata` role but not `jobs:view-detail`

**Solution**: Request `jobs:view-detail` role from administrator

![No variable access error message](/_fern-img/d1263cccc2b450af19db84e96bc82eeb8ca0d57cbb2e212514189017971893b0.webp)

## Data and Performance Issues

### Slow Loading Times

**Problem**: Table takes long time to load

**Potential Causes**:

* Large dataset selected
* Multiple filters applied
* Network connectivity issues

**Solutions**:

* Use quick filters to reduce dataset size
* Clear unnecessary filters
* Refresh the page
* Check internet connection

![Data turbulence error message](/_fern-img/fea7685889dc9c54b1bec8ff48d0059b346517532b39910363e4c8e52b93250f.webp)

### Missing Job Data

**Problem**: Expected jobs not appearing in table

**Potential Causes**:

* Wrong environment selected
* Filters hiding data
* Job data not yet migrated

**Solutions**:

* Verify correct environment selected
* Clear all filters using funnel icon
* Check Operations Manager for recent jobs
* Contact support if data consistently missing

### Variable Data Not Loading

**Problem**: Variables tab shows loading spinner indefinitely

**Causes**:

* Large dataset processing
* Network connectivity issues
* Server processing delays

**Solutions**:

* Wait for processing to complete
* Refresh the page
* Try downloading the data directly
* Contact support if issue persists

## Navigation and Interface Issues

### Filters Not Working as Expected

**Problem**: Filters produce unexpected results

**Solutions**:

* Clear all filters using funnel icon
* Check that correct environment is selected
* Verify filter combinations are logical
* Try using quick filters for common scenarios

![No search matches error message](/_fern-img/e65858ba09f00294faf20af20716f8a0d2bbb77a269dc18bbe7eb5e975664fd5.webp)

### Integration Links Not Working

**Problem**: Links to Operations Manager or Studio fail

**Potential Causes**:

* Permissions issues
* Environment mismatch
* Network connectivity

**Solutions**:

* Verify you have access to target application
* Confirm environment selection matches
* Try accessing applications directly
* Contact support if links consistently fail

> Common issues and solutions for Job Viewer access, data, performance, and navigation.