> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.itential.com/itential-cloud/cloud-hub/job-viewer/access-control/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itential.com/_mcp/server.

# Access control in Job Viewer

> Understanding role-based access control and troubleshooting access issues in Job Viewer.

## Understanding access levels

Job Viewer uses role-based access control with two main roles. You must be assigned at least one of these roles to access Job Viewer:

### jobs:view-metadata

* View all job and task information except variables
* Access job overview and details tabs
* Use all filtering and search capabilities
* Restrictions:
  * Cannot view job or task variables
  * Cannot download variable data

### jobs:view-detail

* Full access to all Job Viewer features
* View and download job variables
* Access all tabs and detailed information
* No restrictions on functionality

For more information on assigning roles to users and groups, see [Manage users and groups](/itential-cloud/cloud-hub/administration/manage-users-groups).

## Troubleshooting access issues

**Empty info page about Job Viewer**

* **Issue**: Organization has not enabled Job Viewer
* **Solution**: Contact your Customer Success Manager (CSM)

**"Contact admin" message**

* **Issue**: Organization has enabled Job Viewer, but you have no roles assigned
* **Solution**: Contact your organization administrator

![Contact admin error message in Job Viewer](/_fern-img/ec08bd84d191d2ddaf875dc003ef6d398d4f9a5be623106e42c4c3dd5a4cbe36.webp)

**Can see jobs but not variables**

* **Issue**: You have `jobs:view-metadata` role but not `jobs:view-detail`
* **Solution**: Request `jobs:view-detail` role from your administrator

![No variable access error message](/_fern-img/d1263cccc2b450af19db84e96bc82eeb8ca0d57cbb2e212514189017971893b0.webp)

> Understanding role-based access control and troubleshooting access issues in Job Viewer.