Device Connectivity Support

  • Published on Jul 25, 2025
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Itential Automation Gateway (IAG) provides robust support for connecting to devices using SSH (CLI), thereby enabling API access to devices that do not natively support API interfaces. This capability is crucial for integrating non-API enabled devices into the Itential Platform workflows and device broker calls.

Key Features

  • SSH (CLI) Interface: Gateway 4 utilizes SSH as a secure transport mechanism for sending and receiving data. This allows for the execution of CLI commands on devices, facilitating communication and management tasks.

  • Integration with Itential Platform: The SSH (CLI) interface is designed to seamlessly integrate with Itential Platform workflows, enabling automation and orchestration across diverse network environments.

  • Device Broker Support: By providing a standardized interface for CLI command execution, Gateway 4 supports device broker functionality, allowing applications to interact with network devices through common API calls. To learn more, refer to Device Broker Support.

Testing and Support

Itential Automation Gateway's support for SSH (CLI) connections is a critical component of the Itential Platform, enabling organizations to extend automation capabilities to a broader range of network devices.

Framework for Quality Assurance

  • Itential Automation Gateway thoroughly tests device connectivity over SSH using CLI commands and attempts to provide the best possible experience for a wide array of devices. Given the sheer number of devices, network operating systems, CLI syntax and commands, it is impossible to test every possible combination thoroughly.

  • Itential takes a methodological approach in its effort to test against the most widely deployed systems, and provides support to ensure that transport capabilities follow best practices and standards implementations.

  • Generally, functions should work natively; however, there may be certain combinations of hardware, network operating systems, and versions that could introduce bugs. In these cases, Itential works jointly with customers in an attempt to find resolutions using every reasonable means.

  • Customers are strongly encouraged to thoroughly test Itential Automation Gateway in their own environment.