> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.itential.com/adapters/troubleshooting/tasks-not-in-automation-studio/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.itential.com/_mcp/server.

# Tasks not appearing in Platform

> Steps to take when an adapter is loaded inItential Platform but its tasks do not appear in Automation Studio.

## Issue

The adapter is loaded inItential Platform but does not appear as a task option when building a workflow in Automation Studio.

## What to check

**Verify the adapter is running.** If the adapter is not fully up, its tasks will not be available. See [Adapter not inItential Platform](./adapter-not-in-iap) if needed.

**Check user permissions.** Confirm that your user account has the permissions required to use the adapter.

**Verify the service instance configuration.** Confirm that the adapter `type` in the service instance configuration is set correctly. The `type` value must match the export defined in `pronghorn.json`, which must also match the `module.exports` line in `adapter.js`.

**Verify `pronghorn.json`.** Confirm that the methods you expect to see in Automation Studio are defined in `pronghorn.json` and that the `task` flag is set to `true` on each one.

**Check theItential Platform logs.** IfItential Platform was unable to register the adapter's workflows, it typically writes an error to the log explaining the reason.

If the logs do not identify the cause, contact the Itential Adapters Team with the log output.

> Steps to take when an adapter is loaded inItential Platform but its tasks do not appear in Automation Studio.